Fix payment problems, such equally declined or incomplete transactions

If you lot have bug paying for Google products, y'all might need to prepare a problem with your payments profile.

Find the consequence you're experiencing below:

"Your transaction cannot exist completed"

A variety of different situations may trigger this bulletin. Try these suggestions to resolve the issue:

  • If this message is followed by instructions for submitting additional information to the states, please do so. The other steps listed are unlikely to resolve this event.
  • Check whether the billing accost for your payment method (such as a credit card) matches the accost recorded in your Google payments heart settings. If they don't match, update your address in your Google payments middle, and try the transaction again.
  • Try using a Google Play souvenir card to complete the transaction.
  • Try using the all-time interface for your computing device:
    • If you're using a desktop computer, attempt the transaction using the Google product's website.
    • If you're using a mobile device, try using the product's mobile app (if an app is bachelor).
  • If you're using invitee checkout when the mistake occurred:
    • Try signing in to an existing Google account and placing the lodge over again.
    • Try creating a new Google account if yous don't already have i and visiting the Google Shop to endeavour the transaction once more.

"Unable to consummate transaction: Expired card"

Bank check to see if your payment method is upward to engagement. If it isn't, update it in the Payments centre.

"Unable to complete transaction. Delight apply another form of payment."

Note: These steps also apply if you run into the mistake message "Your payment didn't go through. Please endeavor a different payment method or endeavor once more afterward."

Try the following:

  1. Check to run into if your payment method is up to date. If it isn't, update information technology in the Payments center, so attempt your buy again.
  2. Make sure yous have enough coin in your business relationship for the purchase.
  3. If you lot're still having issues, contact your bank to see if in that location'southward a problem with your account.
  4. Endeavor making the purchase over again with a different payment method.

"Your payment was declined due to an consequence with your account"

If you meet this message, it might exist because:

  • We saw a suspicious transaction on your payments profile.
  • We need a little more than information to protect your account confronting fraud.
  • We need a niggling more information to comply with EU police (European customers merely).

To fix the issue, try the following:

  1. Go to the Payments centre.
  2. Take activeness on whatsoever errors or requests in the payments center.
    1. You might need to verify your identity before you lot can buy annihilation through your Google Account.
  3. Make sure your name, address, and payment information are upwardly to date.

"Unable to process payment: Low menu rest"

You might non have enough funds in your account to make the payment. Check your account residuum or contact your bank.

Ineligible or unavailable credit or debit bill of fare

Bill of fare is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the card before you tin use it again:

  1. Go to pay.google.com and sign in to your account.
    1. If you lot have multiple accounts, sign in to the business relationship with the grayed-out bill of fare.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Inside 2 days, you'll find a temporary accuse on your menu argument along with an 8-digit lawmaking.
  5. To consummate verification, get to pay.google.com and enter the 8-digit code.

If you try to verify the payment method again:

  1. Confirm which bill of fare you desire to verify.
  2. Cheque how long ago yous tried to verify your card.
    • If less than 2 days: Look up to 2 days.
    • If more than two days: Check your card argument. You should notice a temporary charge from Google called "GOOGLE Examination," with an 8-digit code.

Carte du jour is grayed out & says "card is ineligible"

You can't use this card for this purchase. Endeavor to make the buy over again with a unlike card.

If the card yous want to apply isn't listed, follow the on-screen instructions to add a new card.

Airtight payments profile

Learn more about what to do if y'all temporarily or permanently airtight your payments profile.

If you're still having trouble, contact support.

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